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Privacy Policy
Drive24-7 Insurance Services Limited
Legal & Privacy Notices

By accessing any part of this website you agree to the following terms of use:

Table of Contents
A. General B. Regulation C. Scope of Drive24-7 Insurance Limited D. Your Information E. Use of Information F. Your Location G. Security System H. Ownership of this Site and its Contents I. Content and Exclusions J. Fee / Commission Disclosure K. Law L. Contacting Us

A.General
Drive24-7 Insurance Services Limited of Drive24-7 House, 4 Roundhill, Kirby Muxloe, Leicester LE9 2DY is committed to the highest level of integrity in all of our dealings with our clients, employees and service partners. This commitment extends to any personal information about our customers that we might possess or acquire. Drive24-7 Insurance Services Limited is committed to respecting personal privacy, and safeguarding individual record confidentiality and system security.

According Drive24-7 Insurance Services Limited and its affiliates adhere to the following Privacy Guidelines and Principles:

  1. Drive24-7 Insurance Services Limited has developed policies and programs for the protection of customer information. Personal information includes any information, including financial, we have obtained from you or a third party in order to provide the services or products you have requested from us or enquired about. Decisions relating to the collection and use of personal information are made by the Managing Director of Drive24-7 Insurance Services Limited.
  2. References to "you" in these Guidelines and Principles include all other members of your party.
  3. Drive24-7 Insurance Services Limited strives to maintain the accuracy of customer information and will promptly respond to any questions or concerns customers may raise with respect to the accuracy of such customers personal information. If you are not satisfied with our response, you may contact the Information Commissioner.
  4. Please notify us of any changes to your data to ensure the accuracy of our records.
  5. Drive24-7 Insurance Services Limited employees are responsible for the protection of customer information, and each Drive24-7 Insurance Services Limited employee with access to personal customer information is responsible for compliance with our privacy policies and procedures.
  6. Drive24-7 Insurance Services Limited expects all of its service partners and service providers to adhere to Drive24-7 Insurance Services Limited high ethical standards as to the confidentiality of personal information.
  7. Drive24-7 Insurance Services Limited will only use personal information in compliance with applicable law.
  8. Drive24-7 Insurance Services Limited has appointed compliance officers who are responsible for ensuring that their respective business units are in compliance with each of these principles.
  9. Telephone calls to us may be monitored and/or recorded for the purposes of accuracy and training.
  10. In order to arrange or manage your insurance and claims, it may be necessary for us to send your personal data outside the European Economic Area. This will often be for the purposes of providing relevant information about you and your service agreement to service providers such as hospitals and doctors and other authorities. Not all countries to which we may have to send data to provide our service to you will have the same degree of data protection as is available in the EEA. Wherever possible, we will do our best to maintain your security and privacy, but this may be outside our control. By purchasing our service agreement, you agree to this being done if necessary.

Drive24-7 Insurance Services Limited may collect user information for its Web sites via cookies, alphanumeric identifiers transmitted from a Web site to a visitor's browser, for the purposes of better customer service and improving our website. The cookies on this site do not contain any personal information that anybody else can read nor do they contain any personal information about you. You can disable cookies by adjusting your web browser settings.

B. Your Information
In order to arrange a service agreement for you (and your party), Drive24-7 Insurance Services Limited will need to collect personal information from you (and about your party), which may include: Your full name and address, contact telephone number(s), email address(es), medical details, and your travel itinerary. We reserve the right to request further information in order to make an informed decision on your service agreement. Drive24-7 Insurance Services Limited may not be able to offer you cover in circumstances where information that is deemed necessary is withheld. Some of the information we collect may be sensitive and relate to, for example, your health or criminal convictions or that of other members of your party. This information will only be used for the provision or administration of your agreement or a claim under it. When applying for a service agreement, you will be given the opportunity to consent to giving this information, but if you decline to do so, we may not be able to provide cover for you.

C. Use of Information

Information provided to us will be used for the purpose of arranging your cover and processing any claim. It may be passed, for example, to our principals, agents, medical advisers, claims supervisors, fraud control organisations and industry regulators.

Drive24-7 Insurance Services Limited may, from time to time, email you with offers or information we feel may be of interest to you.

Drive24-7 Insurance Services Limited may also use this information to pass onto third party/parties for, but not limited to, statistical or marketing purposes. If you do not wish us to contact you or for your information to be passed on to a third party except for the purposes of deciding or arranging your cover or for any claim related process, you may write to the Managing Director of Drive24-7 Insurance Services Limited or alternatively you may e-mail your request to us via our 'Contact Us' form.

Data will only be kept for as long as is necessary for the purposes of your cover or as we may be required to hold it for legal reasons.

You may obtain a copy of the information held about you by submitting a written request to the address at the end of this notice, together with a cheque for £10 payable to Drive24-7 Insurance Services Limited.

D. Your Location
The products and services on this site are only available to residents of the United Kingdom, Republic of Ireland and the EU, and no contract will be entered into with a resident of any other country.

E. Security System

Drive24-7 Insurance Services Limited uses sophisticated technology to ensure the security of transactions with us which includes password and access control, session timeout and Encrypted Network Communication (SSL - up to 256 bit).

However, Drive24-7 Insurance Services Limited will not be liable for any problems caused by web browsers used by our clients nor for any losses or damage which may result from these.

F. Ownership of this Site and its Contents

Contents of this site, including but not limited to the text and images herein and their arrangement, are the intellectual property and copyright of Drive24-7 Insurance Services Limited and may be used under licence given by the owners to Drive24-7 Insurance Services Limited. All Rights Reserved.

Drive24-7 Insurance Services Limited prohibits the copy or display of the content herein, except for personal, informational or any other kind of non-commercial use, so long as no modifications of the content is made. Any copy you make must include this copyright notice.

Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, trademark, copyright (except as expressly provided above), or other proprietary rights of Drive24-7 Insurance Services Limited or of any third party.

G. Content and Exclusions

The Drive24-7 website contains complicated information which frequently changes. Whilst Drive24-7 Insurance Services Limited make every effort to ensure it is both up to date and accurate, Drive24-7 Insurance Services Limited makes no representations about its accuracy or the suitability of the content of this site, or the products or services for you, any member of your party, or for any other purpose.

Drive24-7 Insurance Services Limited is not liable for any inadvertent technical or factual inaccuracies and typographical errors or for any information that is inaccurate or incomplete. It is the responsibility of the user to verify any information before relying on it. You are welcome to contact Drive24-7 Insurance Services Limited to verify such information. At any time and from time to time Drive24-7 Insurance Services Limited may make changes in the products and / or services described herein; however Drive24-7 Insurance Services Limited makes no commitment to update the information and expressly disclaims liability for errors or omissions in it. All content is provided "as is" without any warranty, express or implied, of any kind. Drive24-7 Insurance Services Limited will not be liable to anyone with respect to any damages, loss or claim whatsoever, no matter how occasioned, in connection with access to or use of the contents of this site. In no event shall Drive24-7 Insurance Services Limited be liable for any special, indirect, exemplary or consequential damages or any damages whatsoever, including but not limited to loss of use, data or profits, without regard to the form of any action including but not limited to contract or negligence or other tortuous actions, arising out of or in connection with the use, copying or display of the content. In no circumstances shall Drive24-7 Insurance Services Limited be liable to you (or your party) over 10 times the premium paid or which would have been paid.

H. Fee / Commission Disclosure
Drive24-7 Insurance Services Limited receives revenue in several forms. From Brokerage, underwriting management, benefits consulting, remuneration may be received as commission paid by an Insurer. From investment income on premiums, claims payments and return premiums temporarily held as fiduciary funds and from contingent commissions paid by an insurer based on aggregate loss experience, overrides paid by an insurer based on services performed and the volume of business placed with the insurer and fees paid for performance of technical or other services. If you have any questions regarding the nature or amount of the compensation paid to Drive24-7 Insurance Services Limited on your account, please contact the Managing Director of Drive24-7 Insurance Services Limited.

I. Law
This site, its content and these terms are governed by English law and the jurisdiction of the courts of England and Wales, except if you are resident in Scotland you may choose to use the Scottish courts.

J. Contacting Us

For further information you may contact Drive24-7 Insurance Services Limited at either of the following:

Through the ‘Contact Us’ section of our website www.drive24-7.com

Or via the postal services to;

The Managing Director
Drive24-7 Insurance Services Limited
Drive24-7 House
4 Roundhill
Kirby Muxloe
Leicester
LE9 2DY


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