UK & European Breakdown
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Save up to £80 Against The
AA, RAC & Greenflag
European Breakdown
Unlimited Trips
90 Days Outside UK
Average response time
37 minutes
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FAQ's

If the attached frequently asked questions (FAQ’s) do not give you the answer you are looking for then please add your query or question by clicking on the contact us below. We will endeavour to get back to you within 24 hours. If we feel other customers will benefit from your question we will then add this to our list for other customer’s to view.

We think it’s important to include our customers in everything we do, without you we are nothing!

If the FAQ’s cannot answer your question please click the following Contact Us
  1. Why should I choose Drive24-7?
  2. Can I rely on Drive24-7?
  3. If I break down how quickly will you get to me?
  4. Who will come and rescue me?
  5. Am I covered immediately as soon as I buy a Drive24-7 policy?
  6. What type and size of vehicles will you cover?
  7. Is my Caravan or Trailer also covered with Drive24-7?
  8. Which countries are covered as part of the UK – Territorial Limits?
  9. Territorial Limits – European Area
  10. If I buy your European policy how long can I stay abroad for?
  11. If I buy your European policy how many trips am I allowed in 1 year?
  12. Why are Drive24-7 policies so exceptionally priced?
  13. What levels of breakdown cover do you offer?
  14. What if someone else drives my vehicle?
  15. Can I change my vehicle once the policy has been issued?
  16. How long does it take to purchase a policy?
  17. Can I add vehicles to my policy that are at a different address?
  18. Can I purchase my policy in advance?
  19. How can I pay for my breakdown cover?
  20. Is it safe and secure to make my payment on-line?
  21. How do I receive my documents?
  22. What if I change my mind and I want to cancel my policy?
  23. What if I have a complaint?
  24. How many times will drive24-7 rescue me during the life of the policy?
  25. What number do I call if I breakdown?
  26. Can I add further vehicles to my account?
  27. Can I buy Drive24-7 insurance policies from another company?
  28. Will you remind me when my breakdown cover is due for renewal?
  29. Will I keep my existing policy number when I renew my breakdown number?
  30. If I need to claim for costs i.e. car hire, accommodation how do I do this and how quickly will Drive24-7 respond?
  31. Can I change my Membership No. and Password for MYDRIVE account?
  32. My bank offer me free breakdown cover with my account, can I remove this?
  33. Does Drive24-7 have a sales call centre I can phone?
  34. If you are unfortunate to have broken down before purchasing Drive24-7 breakdown cover?
  35. What do I do if I want to purchase more than 5 vehicles?
  36. Towing Automatic Vehicles
  37. French Motorways
  38. Will Drive24-7's UK policy cover me for the Republic of Ireland (Southern Ireland)?
  39. I cannot access my MYDRIVE account?
  40. I have forgotten my MYDRIVE password?
  41. How do I purchase breakdown cover on behalf of someone else and pay using my Debit card?
  42. How do I register a complaint?
  43. Can I add European breakdown cover to my existing UK breakdown policy?
  44. Will I receive a Drive24-7 contact card through the post?
  45. If I want to change my vehicle details or personal details, buy more policies, add European cover how do I do this?
  46. Are there any vehicle age restrictions for the UK or Europe?

1. Why should I choose Drive24-7?
Why pay the high costs charged by the UK's largest motoring clubs. Drive24-7 offers a comprehensive quality breakdown service at affordable prices saving you money against the likes of the RAC, Green Flag & The AA, as well as other breakdown providers for similar levels of cover (excluding any time limited special offers).

2. Can I rely on Drive24-7?
We have chosen our partners including our independent network of repairers very carefully and we believe that that our combined offering gives you a comprehensive yet affordable breakdown solution without compromising on service. Our call centre is independently authorised and regulated by the Financial Conduct Authority and is ISO 9001 and ISO 14001 approved as well being recognised as an investor in people, Drive24-7 would not settle for less.

3. If I break down how quickly will you get to me?
Our average national breakdown recovery response rate is under 37 minutes. However, there may be times during the day or night where heavy traffic, general demand or weather will increase our response times but, this is beyond our control.

4. Who will come and rescue me?
All breakdown company’s including the AA, RAC & Greenflag to name a few use the same network of independent rescue agents spread nationally across the UK from Lands End to john O’Groat’s. A few operate a small fleet of vehicles branded in the company colours but, on the whole we all share the same independent recovery agents.

5. Am I covered immediately as soon as I buy a Drive24-7 policy?
Your Drive24-7 Breakdown Cover will start 48 hours after the date you have purchased your policy unless, you have forward purchased your policy and therefore your policy will start on the date you have specified.

6. What type and size of vehicles will you cover?
Car, Motorcycles, 4x4’s & Light Commercial Vehicles Our UK and UK + European breakdown cover is available for cars, motorcycles, 4x4's, light commercials providing, your vehicle is in a roadworthy condition, has a current MOT certificate and is serviced and well maintained. The vehicle must be registered in the UK and the maximum vehicle weight must not exceed 3.5 tonnes gross vehicle mass or be over 5.5 metres (18 feet) in length, or over 2.3 metres (7 feet 6 inches) wide. Motorhomes & Campervans Our UK and UK + European breakdown cover is available for motorhomes & campervans, providing your vehicle is in a roadworthy condition, has a current MOT certificate and is serviced and well maintained. The vehicle must be registered in the UK and the maximum vehicle weight must not exceed 5.5 tonnes gross vehicle weight, 8.2 metres (27 feet) in length and 2.44 metres (8 feet) wide. Taxis Our UK breakdown cover is available for taxis providing your vehicle is in a roadworthy condition, has a current MOT certificate and is serviced and well maintained. The vehicle must be registered in the UK and the gross vehicle weight must not exceed 3.5 tonnes and not exceed 7 seats in capacity (including the driver).

7. Is my Caravan or Trailer also covered with Drive24-7?
Yes, caravans & trailers will be recovered if your vehicle is unfortunate to break down providing it is of a recognised manufacturer and providing that the caravan or trailer does not exceed 8 metres (26.25 feet) in length. Drive24-7 will not charge you for the recovery of your caravan and trailer in this instance.

8. Which countries are covered as part of the UK – Territorial Limits?
Territorial Limits UK Area – The United Kingdom including Scottish Islands, Republic of Ireland, Northern Ireland and the Isle of man. Drive24-7 are one of a handful of breakdown companies that include the Republic of Ireland (Southern Ireland) as part of the UK territory.

9. Territorial Limits – European Area
The European Union and Switzerland Andorra, Austria, Balearics, Belgium, Bulgaria, Canary Isles, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, San Marino, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden, Turkey.

10. If I buy your European policy how long can I stay abroad for?
We allow you unlimited trips abroad with a maximum stay of 90 days annually.

11. If I buy your European policy how many trips am I allowed in 1 year?
We allow you unlimited trips abroad with a maximum stay of 90 days annually.

12. Why are Drive24-7 policies so exceptionally priced?
Drive24-7 does not have the fixed costs and overheads of our competitors and being a internet web based business gives us further cost advantages, advantages that we can pass on to our customers so, you pay less for the service we provide!

13. What levels of breakdown cover do you offer?
We offer Roadside + Tow, Homestart + Tow, National Recovery, Get You To Your Destination, Get You Home, Car Hire, Hotel Accommodation, Road & Rail Transport, Emergency Message, Unlimited Breakdowns, No Vehicle Age Limit for vehicles in the UK and a 15year limit for vehicles travelling abroad, all as part of our standard package. So, whatever your needs we believe we have got you covered.

14. What if someone else drives my vehicle?
Drive24-7's breakdown policies cover the vehicle and therefore ANYONE driving the vehicle at the time of a breakdown incident will be covered.

15. Can I change my vehicle once the policy has been issued?
Drive24-7 allows you to change your vehicle up to 4 times during the life of the policy. You must allow 24 hours after you have changed the vehicle before it is live within our systems. If you are unfortunate enough to break down during the 24 hour transition period your vehicle will not be covered. You will be able change your vehicle details/personal details online 24/7 through your own unique online MYDRIVE account. Membership details will be emailed to you on completion of purchase.

16. How long does it take to purchase a policy?
With Drive24-7 it takes no longer than approximately 2-3 minutes to obtain cover on-line, first obtain your quotation, second complete our brief application form and lastly enter your card details for payment, it’s that simple. Your policy details and your online account details MYDRIVE will be emailed to your email address within minutes of purchase.

17. Can I add vehicles to my policy that are at a different address?
Yes add as many vehicles as you want at the time of purchase irrelevant of your home or business address. Also, if you are purchasing your breakdown policy but want to add your daughters vehicle who lives at a totally different address then we will accept this. If you want to add any additional vehicles after your initial purchase this can be done through your own unique online MYDRIVE account. MYDRIVE membership details allowing you to log in will be sent by email to your email address immediately after you have made a purchase.

18. Can I purchase my policy in advance?
Yes you can purchase your breakdown policy up to 6 months ahead.

19. How can I pay for my breakdown cover?
You can pay by Debit or Credit card. Firstly you will need to obtain a quotation via our website www.drive24-7.com, complete a brief application form and press confirm, this will take you through to the payment section, it’s that simple! Unfortunately, we do not accept payments by monthly by Direct Debit.

20. Is it safe and secure to make my payment on-line?
Yes, all details of your on-line application are encrypted using the latest and most powerful security encryption technology available. Our payment platform is provided by WorldPay one of the worlds most secure and largest payment gateways. WorldPay provides a globally connected, locally coordinated payment processing service for all sorts of businesses, big and small. WorldPay help you collect payments securely, swiftly and with total confidence. See website www.worldpay.com.

21. How do I receive my documents?
Once your transaction has been completed, Drive24-7 will confirm your purchase by email where you will be able to view and print off your policy document. We do not use the postal system. You will also be able to view or change your vehicle or personal details via your own unique online MYDRIVE account. Membership log in details will be emailed directly after you have purchased your policy.

22. What if I change my mind and I want to cancel my policy?
Our policies contain a 'cooling off' period. If you find that the breakdown cover does not meet your needs, contact us within 14 Days of purchase and we will cancel your policy. Your premium will be refunded in full providing you have not made a claim or used the service. A £15 administration fee will apply.

23. What if I have a complaint?
We realise that things can go wrong and there may be occasions when you feel that we have not provided the Insurance you expected. When this happens we want to hear about it so that we can try to put things right. It is important you know we are committed to providing an exceptional level of Insurance and customer care. If you wish to register a complaint in relation to the way this policy was sold, please contact us in one of the following ways: Email: admin@drive24-7.com Contact Us: Using the Contact Us on our website www.drive24-7.com If you wish to register a complaint in relation to the administration of your policy and or the service you have received from our recovery agents, please contact us in one of the following ways: Email: support@drive-365.co.uk Post: 2Gether Insurance Complaints Department, 4 Bridge Street, Wisbech, Cambs PE13 1AF If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Insurance. www.fos.org.uk

24. How many times will drive24-7 rescue me during the life of the policy?
Drive24-7 includes an unlimited number of breakdowns annually for each vehicle on the policy.

25. What number do I call if I breakdown?
Unlike other breakdown providers Drive24-7 offers our customers a normal national rate telephone number to call our breakdown centre in the event they have broken down. Unlike other breakdown providers who use 0800 & 0845 numbers which are expensive if calling from your mobile phone. In the event of breakdown call our emergency helpline on: UK 01945 586 211 or if dialing from Europe +44 1945 586 211 You will be required to provide the operator with the following information: ? Your service agreement number ? Your full name ? The exact location of the vehicle ? Nature of breakdown ? Your vehicle registration number Drive24-7 will then arrange for one of our recovery operators to attend the given location, as quickly as possible.

26. Can I add further vehicles to my account?
If you have purchased a Drive24-7 breakdown policy you can add further vehicles by purchasing via your own unique online MYDRIVE account. This will automatically upload the personal details on the application page for you. The only details you will need to add are the additional vehicle(s) registration numbers before proceeding to payment. It’s that simple. This allows you store all of your breakdown policies in your online MYDRIVE account.

27. Can I buy Drive24-7 insurance policies from another company?
You can only buy our policies directly from our website www.drive24-7.com. However, we may feature from time to time on the Comparison websites for example; moneysupermarket.com, comparethemarket.com, knowyourmoney.co.uk, money.co.uk to name a few.

28. Will you remind me when my breakdown cover is due for renewal?
Drive24-7 will email you 35, 28, 21, 14, 7, 4 & 1 days prior to expiry date a total of 7 times plus 2 text messages 28 & 7 days prior to renewal. If you have already renewed your policy during the reminder stage then the reminders will stop automatically or if you no longer require breakdown cover click on 'no longer required'.

29. Will I keep my existing policy number when I renew my breakdown number?
No, you will be issued with a new policy number for the following 12 months. However, your unique log in details giving you access to your online MYDRIVE account will remain the same and therefore, allowing you to view the history of your account. MYDRIVE also allows you to view or change your vehicle and personal details online.

30. If I need to claim for costs i.e. car hire, accommodation how do I do this and how quickly will Drive24-7 respond?
Simply send your receipts for accommodation costs, car hire, alternative road or rail travel (as per Drive24-7’s terms and conditions) along with an accompanying letter quoting your breakdown policy number to; Drive24-7 Insurance Services Limited Charles Kennedy House 4 Bridge Street Wisbech Cambs PE13 1AF Note: Typically from us receiving the receipts you will have a cheque payment sent to you within 14 days, unless we have queries or your claim is under dispute then this may of course take longer but, in 95% of cases it is very quick and straight forward.

31. Can I change my Membership No. and Password for MYDRIVE account?
You will not be able to change your MYDRIVE membership number, however you can change your password in two ways either, using your online MYDRIVE account where there is a specific area that will allow you to change your password or on the Home page of our website in the MYDRIVE log in are by pressing Forgotten?

32. My bank offer me free breakdown cover with my account, can I remove this?
Bank's often try and entice new & existing customers by offering them added incentives to stay with them such as, breakdown cover but, there is normally a hidden price attached to this and therefore it’s worth asking your bank how much they are charging you for this service? It is normally more cost effective to remove this from your Banks package and to purchase your breakdown cover separately with an independent company such as Drive24-7.

33. Does Drive24-7 have a sales call centre I can phone?
In order to keep our breakdown cover packages competitive Drive24-7 need to keep our overheads to the minimum therefore, we do not operate an expensive sales call center facility other than, our breakdown call centre and therefore, we would ask you to kindly complete the ‘Contact Us’ section on our website. We will endeavour to get back to you within 24 hours. If your enquiry is of an urgent nature i.e. you have broken down then please call the Drive24-7 breakdown call centre by dialing 01945 586 211 or if dialing from abroad +44 1945 586 211.

34. If you are unfortunate to have broken down before purchasing Drive24-7 breakdown cover?
If you are unfortunate to have broken down before purchasing a Drive24-7 breakdown policy please call our Drive24-7 emergency helpline. If calling from the UK 01945 586 211 or if dialing from Europe +44 1945 586 211. Our Drive24-7 service advisor will explain the procedure and the payment amount required, this may vary depending on where you are located and how severe the breakdown is. You will need to have a credit or debit card available to use this service.

35. What do I do if I want to purchase more than 5 vehicles?
If you have a requirement for more than 5 vehicles please send us a message using the ‘Contact Us’ section of our website. A member of the Drive24-7 sales team will contact you for more information but, please remember to send us your telephone number.

36. Towing Automatic Vehicles
Any vehicle that has an Automatic gearbox can be towed small distances but, if a major distance is involved then Drive24-7 would continue to transport the vehicle on a flat bed truck and therefore avoid any further towing.

37. French Motorways
If you are unfortunate enough to breakdown on a French motorway the following procedure will apply. French motorways are predominantly privately owned and the French law dictates that the owners of the motorway have to provide the recovery service and emergency numbers for you to call. Any costs incurred for that element of the breakdown is down to the driver/owner of the vehicle. It is only when you have been recovered off the motorway that Drive24-7 will have an agent ready to assist you. This procedure will be the same with ALL breakdown companies as the road owner/s will not allow third party recovery truck companies onto their motorways.

38. Will Drive24-7's UK policy cover me for the Republic of Ireland (Southern Ireland)?
Our Drive24-7 UK breakdown policy states; Territorial Limits UK Area – The United Kingdom including Scottish Islands, Republic of Ireland, Northern Ireland and the Isle of man. Drive24-7 are one of a handful of breakdown companies that include the Republic of Ireland (Southern Ireland) as part of the UK territory.

39. I cannot access my MYDRIVE account?
If after purchasing your Drive24-7 breakdown policy you are not able to access your MYDRIVE account for any reason then go to the MYDRIVE Login area and press Forgotten Email? This will ask you for your email address and either your Drive24-7 Service Agreement number or vehicle registration number. Then, press the submit button. This will then ask you if the details are correct before the system emails you a New MYDRIVE Password, your email address will remain the same. This should then allow you access to your online account.

40. I have forgotten my MYDRIVE password?
If after purchasing your Drive24-7 breakdown policy you are not able to access your MYDRIVE account for any reason then go to the MYDRIVE Login area and press Forgotten Password? This will ask you for your email address and either your Drive24-7 Service Agreement number or vehicle registration number. Then, press the submit button. This will then ask you if the details are correct before the system emails you a New MYDRIVE Password, your Email Address will remain the same. This should then allow you access to your online account.

41. How do I purchase breakdown cover on behalf of someone else and pay using my Debit card?
Request a quotation in your the person’s name using either your or their email address. If the person you are applying for doesn't have an email address use yours and you can either print a copy of their agreement for them or post a copy. Complete the application page using the applicants personal & vehicle details. The applicants details will be pulled through to the payment section and you will need to manually alter these details, as follows; 1. You will need enter your long card number on the front of the card 2. Enter the security code on the reverse of the card (3 numbers) 3. Enter the expiry date 4. Manually change the name to your name as it appears on the card 5. Manually change the billing address to your home address not the applicants 6. Manually change the telephone to your telephone number 7. If you have entered your email address leave this as the Drive24-7 Service Agreement will be sent to this address.

42. How do I register a complaint?
We realise that things can go wrong and there may be occasions when you feel that we have not provided the Insurance you expected. When this happens we want to hear about it so that we can try to put things right. It is important you know we are committed to providing an exceptional level of Insurance and customer care. 1. If the Complaint Relates to the Sale of Your Insurance Agreement; Email: customerfeedback@drive24-7.com Post: Drive24-7 Insurance Services Ltd Drive24-7 House 4 Roundhill Kirby Muxloe Leicester LE9 2DY Note:Drive24-7 is an appointed representative of 2Gether Motor Breakdown. Registered in England no 06910952 and regulated by the Financial Conduct Authority. If You wish to register a complaint in relation to the administration of Your policy and Breakdown Insurance, please contact us in one of the following ways and we will ensure our administration/underwriting partners 2Gether Insurance receive your complaint. Drive24-7 will assist you through this process; Email: customerfeedback@drive24-7.com Post: Drive24-7 Insurance Services Ltd Drive24-7 House 4 Roundhill Kirby Muxloe Leicester LE9 2DY If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman. www.fos.org.uk

43. Can I add European breakdown cover to my existing UK breakdown policy?
You can add European breakdown cover to your existing UK policy anytime during the life of the UK policy. Simply log in into your online MYDRIVE account and choose the section add Europe. Confirm your personal and vehicle details are correct before making your payment. An amended policy will be sent to your email address confirming European travel has been added.

44. Will I receive a Drive24-7 contact card through the post?
You will receive your breakdown insurance policy directly to your email address immediately after making your payment, you will not receive any correspondence via the post. Drive24-7 does not issue you with a Drive24-7 contact card. Top tip - enter our breakdown call centre number and your breakdown policy number into your mobile phone.

45. If I want to change my vehicle details or personal details, buy more policies, add European cover how do I do this?
You can change your vehicle details or personal details, buy more policies or add European cover through your unique online MYDRIVE account.

46. Are there any vehicle age restrictions for the UK or Europe?
We do not have any vehicle age restrictions for the UK but vehicles travelling abroad are restricted when vehicles reach their 15th anniversary.

If the FAQ’s cannot answer your question please click the following Contact Us



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